Ι .  Warranty condition

1. Free warranty case

– The product is damaged due to a manufacturer defect

– The product is still within the warranty period (the term is calculated from the date of delivery).

– Warranty card must have full information about the product, date of purchase.

Note: The above warranty applies to home customers. The other uses for companies, hotels, restaurants … will get a full 12 months warranty for all products.

2. Cases not covered by free warranty

– The product has expired warranty written on the coupon or lost the warranty card

– Do not follow the instructions, use the wrong voltage indicated on the product.

– The product shows signs of repair (tearing the warranty stamp on the product…) or changes in the design structure before reporting the warranty.

– The product is defective because the customer or a third party arbitrarily dismantles and repairs it without the instruction of Atami staff.

– The product is faulty due to fire, explosion, damage, mechanical impact, deformation, falling, impact, damage due to moisture, rust, animal intrusion, natural disaster, fire.

– Do not follow the manufacturer’s instructions (or user manual).

– Parts and components are naturally worn out during use: belts, bicycles, motor brushes, buttons.

ΙΙ . Regulations of the warranty time

* Warranty period for massage chairs: Warranty within 24 hours from the time of receiving customer information. Applicable nationwide, within 1 year for all chair parts (customers who want to change to 10-year Diamond warranty, buy a warranty package for 5000 pesos).

* Bicycle warranty period: Warranty within 24 hours from the time of receiving customer’s information. Apply nationwide, warranty within 6 months.

ΙΙΙ . Warranty

1. Home warranty

Applies to all products

+ Area within 50km radius (within showroom radius): Free.

+ Area outside 50km radius (from showroom radius): Free support for the first time

2. Lifetime maintenance policy

– What is “Lifetime Maintenance”? When the product is out of warranty period, it will be transferred to maintenance mode according to Atami’s policy. When the product has a problem, Atami will carry out product maintenance and repair. The cost of maintenance and repair is free, but if the product’s details need to be replaced, Atami will charge for the part. Customers are entitled to request product maintenance for life (unlimited time to use the product).

– All Atami products are maintained for life, supporting replacement of accessories during the use of the product.

Apply 100% cash payment from the time of receipt or transfer via the bank system 100% of the value of the goods since the order is placed.

PAY AFTER PAYING AT HOME

– Payment inccas.

– ATM card, credit card, international payment card via bank account: When choosing a manual payment method by transferring money through our bank account (from money transfer service via internet banking, mobile banking, cash deposit at the bank…), please choose one of the following accounts and follow the instructions below:

Account number : 200050986216

Account name: Elena Marie Sarrosa

Bank: Eastwest bank

Account number: 4195 3183 84

Account name: Elena Marie Sarrosa

Bank: BPI bank

1. Content of money transfer: To get confirmation of money transfer information faster, in the content of money transfer, please write in the form: (full name, province, phone number, product information of orders)
2. Bank selection: please choose the bank that best suits your bank account so that the time to receive money and process your order is faster.

In case of transfer to another bank system, it may take 2-3 working days to confirm the money into the account. We will respond to you immediately after receiving the transaction completion notice from the bank.

Atami always aims to provide the best shipping service with competitive cost for all orders from customers. We deliver nationwide with the following specific policies:

Ι . MODE OF TRANSPORTATION

1. Home delivery: within the scope of home delivery support as prescribed from Atami.
2. Receive goods at the store: You can go to Atami’s showrooms to pay and receive goods right at the showroom

ΙΙ . TRANSPORTATION FEE

Atami may or may not apply shipping charges to each kind of products. Atami will announce the articles on the website or fanpage. In specific cases, additional shipping costs may be incurred, Atami staff will contact you to confirm specific details before we proceed to deliver the goods to you.

ΙΙΙ . RESPONSIBILITIES FOR SHIPPING GOODS

– If the shipping service delivered by Atami will be responsible for the goods and risks such as loss or damage of the goods during the transportation of goods from us to you.

– You are responsible for checking the goods upon receipt. When detecting damaged, scratched, broken, distorted or wrong goods, sign to confirm the condition of the goods with the delivery staff and immediately notify the Customer Care Department.

– After you have signed to receive the goods without notes or comments about the goods, Atami is not responsible for the return requests because of damage, scratches, broken, distorted, wrong goods, … from you in the future.

– If the shipping service is designated and selected by you, you will be responsible for the goods and risks such as loss or damage of the goods during the transportation of goods from Atami to you. Customers will be responsible for freight and related losses.

To buy Atami products, you have 3 very simple ways as follows:

Option 1: Go directly to the showroom at 52 P. Paterno, Marikina, 1800 Metro Manila, Philippines

Customers can visit the products directly at Atami showrooms and buy products.

Option 2: Call the Hotline: [09702256666]

If you find out your favourite product on the website [www.atamisport.com], customers can contact Atami directly via the call center [09702256666] to get more product information from the consultant and order the product. Products.

Option 3: Order directly on Fanpage or Website

Customers can buy products directly at the website [www.atamisport.com] or Fanpage quickly in just 2 steps:

👉 Step 1: Place an order on Website or Fanpage

After carefully reviewing the product information, you leave your order information in the form available on the website. All your personal information has been completely protected by us in accordance with Atami’s Information Privacy Policy.

👉 Step 2: Confirm the order

After successfully placing an order, Atami will call to confirm the order through the information you provide.

👉 Step 3: Delivery, payment

Successfully closing the order, after 2-5 days you will receive a call from the delivery and receipt staff. You pay with the delivery staff and check the goods before paying.

Ι. CHÍNH SÁCH ĐỔI TRẢ SẢN PHẨM

Trong vòng 15 ngày kể từ khi nhận hàng, Atami sẽ đổi 1 đổi 1 cho khách hàng nếu:

- Sản phẩm giao không đúng chủng loại, mẫu mã như đơn đặt hàng.

- Giao không đúng số lượng, thiếu phụ kiện so với đơn hàng.

- Sản phẩm bị hư hỏng do lỗi nhà sản xuất (lỗi kỹ thuật, lỗi thiết kế, sai lệch nội dung, khác biệt so với tiêu chuẩn chất lượng đã công bố của nhà sản xuất) hoặc do lỗi trong quá trình vận chuyển (sản phẩm bị lỗi). biến dạng, trầy xước, vết bẩn, vết nứt, v.v.)

Khi có yêu cầu đổi, trả, Quý khách vui lòng liên hệ với chúng tôi qua các số Hotline và cung cấp đầy đủ các giấy tờ chứng minh khách hàng đã mua sản phẩm tại Atami (hóa đơn bán hàng, phiếu bảo hành, phiếu xuất kho, sao kê ngân hàng…) sản phẩm cần đổi và quà tặng kèm theo (nếu có).

ΙΙ. ĐIỀU KIỆN HOÀN TIỀN SẢN PHẨM

- Sản phẩm còn mới, không bị trầy xước, móp méo, ố vàng do quá trình sử dụng.

- Sản phẩm không bị tháo dỡ.

- Sản phẩm phải còn đủ phụ kiện (sách hướng dẫn sử dụng, phiếu bảo hành) và các phụ kiện hoặc quà tặng kèm theo (nếu có).

ΙΙΙ. CHI PHÍ TRẢ LẠI

Đối với những sản phẩm bị lỗi sản xuất, khách hàng sẽ được đổi trả miễn phí trong vòng 15 ngày.